All sales are final. There are no returns or exchanges. Final Sale items are not eligible for coverage under our quality control warranty. Each item is shipped and inspected by us personally and we do our very best never to ship items with any defects.
However, we’re human, and therefore not perfect. If you receive an item that is damaged or defective, exceptions can be made. For concerns or feedback on products received, such as damaged or defective, please contact us at info@cambodianhairextensions.com and we’ll work to find you the best solution.
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Any Hair Extensions that is returned open or not in it’s original condition is subject to a minimum of a 25% restocking fee of the full price of the Hair Extension (coupon discount price not included)
To start a return, you can contact us at info@cambodianhairextensions.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at info@cambodianhairextensions.com
Returns on shipping fee and duties
Cambodian Hair Extensions does not reimburse duties or taxes incurred in your country. Delivery and shipping fees are strictly non-refundable. Packages returned due to return to sender or abandonment will be refunded with the deduction of incurred expenses. We highly recommend sending us your tracking number when returning an item.
Any items lost or damaged is not the responsibility of Cambodian Hair Extensions if a package is sent without a tracking number.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or Credit Card Company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at info@cambodianhairextensions.com
How to start your return or exchange?
- Send us an email informing us what you are returning and the reason. Our easy return process will make the process easier.
- You are required to provide us with your original email address used for the purchase, including your order number.
- Once we receive your request and required information, our team will get back to you within 24-48 hours.
- Once the return item(s) is received, our facility will process your refund within 24-48 hours. The refund will be sent back to your original payment method, this process can take up to 5 business days depending on your financial institution.
Can I return an item when I used a discount code?
Any purchased with a promotional code are not eligible for an exchange or refund. Products purchased during a site wide sale, i.e., Black Friday, Boxing Day, Cyber Monday, etc., are not eligible to exchange.
What is unopened condition/original condition?
Unopened/ original condition hair extensions means hair that has never been used. Hair extensions that are in an opened condition is discarded. Hair extensions returned that are open is subject to a restocking fee of 25% of the original hair extension price. Opened Hair Extensions cannot be returned due to its hygienic nature.
Do I need to pay for my return?
Yes, customers are responsible for paying for their courier for their return or exchange. We highly recommend purchasing tracking information as Cambodian Hair Extensions is not liable for any lost or damaged returns.